1. About us and our products
1.1. You can find everything you need to know about us, Araca Merch Europe Ltd, and the products available from our online shop, on our website before you order. We also confirm the key information to you in writing after you order, by email.
1.2. To contact us, please reach out via email to service@greasetheimmersivemoviemusicalmerch.com
2. When you buy from our website you are agreeing to be bound by these terms and conditions, and our Privacy Policy which can be found by clicking here.
2. We only accept orders when we've checked them
We contact you to confirm we've received your order, and we accept it when we dispatch the product and confirm dispatch to you. We charge you when you place an order.
Sometimes we reject orders, for example, because a product is unexpectedly out of stock, because you are located outside our delivery areas, as stated on our website or because the product was mispriced by us. When this happens, we let you know as soon as possible and refund any sums you have paid. We may reject an order after you have received an initial order acknowledgement from us.
4. We're not responsible for delays outside our control
If our supply of your product is delayed by an event, circumstance or cause outside our control, we contact you as soon as possible to let you know and do what we can to reduce the delay. As long as we do this, we won't compensate you for the delay, but if the delay is likely to be substantial you can contact us using the details at paragraph 1.2 above to end the contract and receive a refund for any products you have paid for, but not received.
5. You have a legal right to change your mind plus additional rights under our guarantee
5.1. Your legal right to change your mind. For most of our products, you have a legal right to change your mind about your purchase and receive a refund of what you paid for it, including standard (not expedited) delivery costs. These legal rights give you 14 days from the date of delivery to notify us that you have changed your mind. This is subject to some conditions, as set out below.
5.2. Our goodwill guarantee. In addition, we, Araca Merch Europe Ltd, offer our UK customers a goodwill guarantee for most products which is more generous than your legal rights allowing you 30 days from the date of delivery to change your mind about your purchase, return it to us, and receive a refund of what you paid for it, including standard (but not expedited) delivery costs. This goodwill guarantee does not affect your legal rights if there is something wrong with your product (for more on those rights see You have rights if there is something wrong with your product).
5.3. The deadline for changing your mind. If you change your mind about a product, you must let us know and return your product to us no later than 30 days after the day we deliver it. If your purchase is split into several deliveries over different days, the period runs from the day after the last delivery.
5.4. How to let us know. To let us know you want to change your mind, can contact us using the details at paragraph 1.2 above.
5.5. You have to return the product at your own cost. You have to return your product to us within 30 days after the day we deliver it. Returns are at your own cost. You will need to send the product back to us using an established delivery service. You should keep a receipt or other evidence from the delivery service that proves you have sent it and when you sent it. If you don’t do this and we don’t receive the goods at all or within a reasonable time we won't refund you the price. For help with returns, contact us using the details at paragraph 1.2 above.
5.6. We only refund standard delivery costs. For example, we don't refund any extra you have paid for express delivery or delivery at a particular time.
5.7. We reduce your refund if you have used or damaged a product. If you handle the product in a way which would not be acceptable in-store, we reduce your refund, to compensate us for its reduced value. For example, we reduce your refund if the product's condition is not "as new", price tags have been removed, or the packaging is damaged. In some cases, because of the way you have treated the product, no refund may be due. If you are looking to return a product which you have used or damaged a product, you can contact us using the details at paragraph 1.2 above and we can advise you on whether we're likely to reduce your refund.
5.8. When and how we refund you. If you tell us you've changed your mind about a product that hasn't been dispatched, we refund you as soon as possible and within 10 working days. If you're sending your product back to us, we refund you within 10 working days of receiving it (or receiving acceptable evidence that you've sent it back to us in accordance with our returns procedure). We refund you by the method you used for payment. We don't charge a fee for the refund.
6. You have rights if there is something wrong with your product
If you think there is something wrong with your product, please contact us using the details provided at paragraph 1.2 above. We honour our legal duty to provide you with products that are as described to you on our website and that meet all the requirements imposed by law. Remember too that you have several options for resolving disputes with us.
7. We can end our contract with you
We can end our contract with you for a product and claim any compensation due to us if you don't, within a reasonable time, allow us to deliver the product to you.
8. We don't compensate you for all losses caused by us or our products
8.1. We're not responsible for losses you suffer caused by us breaking this contract if the loss is:
a) Unexpected. It was not obvious that it would happen and nothing you said to us before we accepted your order meant we should have expected it (so, in the law, the loss was unforeseeable).
b) Caused by a delaying event outside our control. As long as we have taken the steps set out in paragraph 5 above.
c) Avoidable. Something you could have avoided by taking reasonable action, including following our reasonable instructions for use.
8.2. To the extent that you use a product for the purposes of your trade, business, craft or profession then, save in respect of any liability which cannot legally be limited, our total liability to you for all losses arising under or in connection with any contract between us, whether in contract, tort (including negligence), breach of statutory duty, or otherwise, shall be limited to what you paid for the product and all claims for loss of profit or indirect or consequential loss are wholly excluded.
9. We use your personal data as set out in our Privacy Notice
How we use any personal data you give us is set out in our Privacy Notice which can be found by clicking here.
10. Other important terms apply to our contract
10.1. Contact us if you have a complaint. If you have a complaint, you can contact us using the details at paragraph 1.2 above and our team will do their best to resolve any problems you have with us or our products.
10.2. We may make changes to these terms and conditions. These terms and conditions may be updated, and our website may be closed, modified, or reorganised at any time without prior notice. It is your responsibility to periodically review these terms and conditions to stay informed of any changes.
10.3. We can transfer our contract with you, so that a different organisation is responsible for supplying your product. We'll contact you to let you know if we plan to do this. If you're unhappy with the transfer, you can contact us using the details at paragraph 1.2 above to end the contract within 14 days of us telling you about it and we will refund you any payments you've made in advance for products not provided.
10.4. You can only transfer your contract with us to someone else if we agree to this. However, you can transfer our guarantee (as explained in paragraph 6.2 above) to a new owner of the product. We can require the new owner to prove you transferred the product to them, for example by supplying a letter or a series of letters from the original buyer and any subsequent buyers (if applicable), transferring the guarantee's benefits to the new owner of the product.
10.5. Nobody else has any rights under this contract. This contract is between you and us. Nobody else can enforce it and neither of us will need to ask anybody else to sign-off on ending or changing it.
10.6. If a court invalidates some of this contract, the rest of it will still apply. If a court or other authority decides that some of these terms are unlawful, the rest will continue to apply.
10.7. Even if we delay in enforcing this contract, we can still enforce it later. We might not immediately chase you for not doing something (like paying) or for doing something you're not allowed to, but that doesn’t mean we can't do it later.
10.8. Governing law and jurisdiction. This contract is governed by English law and any disputes arising out of or in connection with this contract shall be subject to the non-exclusive jurisdiction of the English courts. If you are a resident of Northern Ireland, Scotland or Wales you may also bring proceedings in your local courts.
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